As a start-up with plans to expand quickly, Altitude set out to make their client experience great from the beginning.
That’s why when Altitude began looking for a Direct Debit services and payment processing provider, they sought a partner who could integrate seamlessly with their customer relationship management system. They needed an easy to use, automated process that didn’t require much interaction from their clients.
Customer Success Manager, Daniel Colby, explains, “When our clients get started, they receive a series of steps for signing up online for our services. The last thing we wanted to do was ask them to jump through the additional hoop of signing up for payment on a third-party website. We wanted a payment process that was simple to administer and easy for us to control. It needed to be on-brand and easy for our staff to use.”
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