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The payment platform for housing associations

Rent collection today is about supporting tenants, reducing arrears, and maintaining stable income, all at the same time. Access PaySuite makes payments simpler and more flexible for tenants, while giving housing teams the insight to act earlier and stay in control. So instead of reacting to missed payments, you can prevent them, because the best way to manage arrears is to stay ahead of them. 

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70+ housing associations trust Access PaySuite to maximise collections and reduce arrears

Why housing teams choose Access PaySuite

Payments for every tenant

Multiple payment options including online portals, automated telephone systems, staff-mediated telephone payments, and face-to-face interactions - all branded to your organisation.

Automated reconciliation 

Our flagship income management system automatically reconciles income in your housing management and finance systems, saving significant staff time and reducing manual errors. 

Data at your finger tips

AI powered enables teams to ask anything about your income data in plain English. No SQL or technical knowledge needed for instant, accurate answers.

Get paid faster

Get paid faster with funds in 3 days for card payments or immediately with Pay by Bank. Real-time transaction reporting means you see payments within minutes.

Automate payment management with our AI income collection

Transform how your housing association manages income with AI-powered automation. Income Management Evo revolutionizes arrears management through intelligent exception handling and instant insights. Teams can query complex tenant data in plain English, streamline reconciliation in minutes not days, and maintain complete visibility—all while giving tenants the flexible payment options they need.

Find out more about income management

Automate routine work

Exceptions resolved, arrears chased, reconciliation completed at source. Your housing officers stop processing and start supporting. 

Collect more, earlier

Outbound collection agents contact tenants in arrears, assess their situation, and route to the right outcome, without having to wait for a housing officer to initiate the conversation.

Insight becomes action

The platform surfaces collection opportunities as next actions, in real time. The gap between knowing something and doing something about it closes. 

Better housing outcomes

Every hour recovered from administration is an hour available for the community. Tenants in genuine difficulty get the attention they need, not a queue. 

Trusted by organisations across the UK

Excellent Trustpilot Rating 4.5 Star Based on 367 reviews Showing our favourite reviews
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Chloe Payne was absolutely fantastic

Chloe Payne was absolutely fantastic, super helpful, knowledgeable and delivered a perfect outcome. 100% Fantastic experience Further APS' UK Custom…

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Excellent service

Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent.…

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Bianca was really helpful

Bianca was really helpful

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Excellent Customer Service

We were in a bit of a pickle, to finding ourselves off the ball from a company governance perspective. Nothing was too much trouble and Bianca reall…

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Bianca has gone up and above what is…

Bianca has gone up and above what is expected from customer services. Over the last few days she has given training and resolved issues to take me to…

Automate housing payments.

Streamline rent collections and reduce costs.

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What Income Management Evo does for your housing team

Transform housing income management

Capability 

✅ Access PaySuite 

❌ Traditional approach 

Payment exception handling 

Resolved automatically at import, hours of manual work removed 

Manual matching, typically 2–4 hours per day per officer 

Rent arrears visibility 

Real-time risk flagging, act before arrears escalate 

Retrospective reporting, arrears identified after the fact 

Multiple payment options 

Direct Debit, Pay by Bank, card and digital wallets in one platform 

Separate systems per channel, manual consolidation required 

Bank reconciliation 

Automated at source, significant FTE time recovered

Manual process, typically multiple FTE days per month 

Tenant payment flexibility 

Tenants pay how and when suits them, fewer missed payments 

Limited options increase friction and default risk 

Reporting to leadership 

Live dashboards, no IT dependency, no manual extraction 

Manual report building, typically delayed by days 

Tenancy support software integration 

Connects with existing housing management systems via API 

Standalone systems require manual data transfer 



Access PaySuite is a proud supplier of Procurement for Housing

As a trusted PfH Electronic Payment Services framework supplier, we meet strict standards for security, innovation and value, giving you confidence in our independently vetted solution.

Trusted by housing associations across the UK.

 Real-time payments, streamlined reconciliation, and a better experience for tenants and staff. Karbon Homes chose Access PaySuite for its real-time payment processing and its ability to consolidate income management across multiple landlord accounts into a single platform. 

"Payments now appear in accounts within minutes, not days, greatly improving our cash flow and customer satisfaction." – Rob Jeffreys, Karbon Homes 

  • Payments appear in tenant accounts within minutes, not days 

  • Multiple landlord accounts managed in one platform 

  • 70+ housing associations across the UK trust Access PaySuite 

All your payment solutions in one place

View all of our products here.

Income Management

Direct Debit

Phone Payments

Online Payments

FAQs

What is Access PaySuite’s housing payment solution?

Access PaySuite provides an end-to-end payment platform tailored for housing associations and local authorities. It supports Direct Debit, open banking, online, phone, and in-person payments, offering full visibility and control over tenant transactions.

How does Access PaySuite help reduce rent arrears?

Access PaySuite uses predictive analytics and workflows to identify at-risk tenants, automate engagement, and create custom payment plans, significantly reducing arrears across housing portfolios.

How do tenants pay with Access PaySuite?

Our payment software enables tenants to pay through various methods including Direct Debit, online portals, mobile apps, automated telephone systems, and staff-mediated telephone payments. Tenants use their familiar tenancy reference number through your branded payment portal, making the process simple and accessible. 

How does payment software help housing associations manage arrears?

Our comprehensive income management platform provides real-time visibility of all payments, automated reconciliation through S-Cloud, and flexible repayment scheduling. We offer tools specifically designed for arrears management, including bespoke payment plans that tenants can realistically maintain.

Is Access PaySuite suitable for UK housing associations?

Yes. Access PaySuite is built for the UK social housing sector, with full integration into existing housing management systems, compliance with sector regulations, and support for Government-backed frameworks like PfH.

What makes Access PaySuite different from other housing payment providers?
Unlike generic payment processors, Access PaySuite offers:
  • Deep integration with housing platforms
  • Flexible, inclusive payment options
  • Real-time reporting and arrears insights
  • Proven results in reducing arrears and boosting compliance

Payments that power progress.

Streamline rent collections and reduce costs. 

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