Over the phone card payments
Accept secure and compliant card payments over the phone with our tailored phone payment solutions, designed to accommodate businesses of all sizes. Whether you require staff-assisted, semi-automated, or fully automated IVR solutions, we have the perfect option for your specific needs.
We provide payment services to leading businesses and organisations
Scale your organisation
Whether you take the occasional payment over the phone or have a call centre taking hundreds of calls each day, our simple and intuitive browser-based solution can be used from a laptop or a bank of PCs in a call centre, so you can accept payments immediately no matter the size of your business.
Reduce your compliance burden
Our solutions are secured to the highest PCI DSS Level 1 standards, removing the compliance burden and enabling you to take payments by phone that work for your business. Whether that’s via an automated IVR payment solution or via digital pay by link.
Our over the phone payments solutions
| Staff assisted phone payments | Semi-automated IVR | Fully automated IVR |
|
Perfect for smaller businesses where staff are taking a few payments over the phone. Speak to customers directly and enable them to make a secure payment straight away by card or bank using a digital payment link. |
Designed for organisations looking to combine customer experience and payment efficiency through automation. Our semi-automated IVR solutions mean you can speak to your customers directly, and then transfer them to a PCI compliant automated solution to make the payment. |
Built for organisations looking for 100% self-serve card payments. Give your teams essential time back by enabling the automated IVR system to take care of the entire customer payment. |
|
Highlights:
|
Highlights:
|
Highlights:
|
Easy, flexible over the phone card payments solutions
- Virtual terminal
- Touch Tone
- CallSecure Suite
Virtual terminal
Our Virtual Terminal, known as Paye.net, is a browser-based solution that enables your staff to process debit or credit card payments, facilitate pay by link transactions, and accept open banking payments.
Features
- Easy to install
- Prompt settlement
- Setup recurring payments
- Make full & partial refunds
- Pay for multiple services
- Comprehensive transaction reporting
Touch Tone
Provides a highly secure, convenient, fast and easy to use phone option for customers to make 24x7 self-service payments using their telephone keypad.
Features
- Easy to setup
- Multi-lingual
- Pay for multiple services
- Reference validation and retrieval of balance information
- Comprehensive transaction reporting
- Pay off account balances in full or partial amount
CallSecure Suite
If your business accepts card payments over the telephone, ensuring the protection of customers' card data is crucial. Access PaySuite's CallSecure solution provides three options to enhance the security of customer data and streamline call center payments, all backed by the assurance of our Secure Bureau Service.
Each solution allows staff to discuss payment requirements with the caller and capture necessary details within the platform. The first level of CallSecure automates the collection and authorisation of sensitive card details, while the enhanced version maintains staff-caller contact throughout the payment process for a better customer experience. Additionally, a cost-effective option without telephony integration is available for smaller organisations, allowing them to offer the same premium secure service to their customers.
Features
- No expensive telephony integration required
- Easy switch to automated service
- Multi-lingual
- Option to have an attended telephone payment with automated agent updates on payment
- Full CRM integration available
- SIP ready with no need for expensive hardware
- Focus on delivering best customer experience
“As a result of implementing CallSecure, we have met the challenge of PCI, reduced the costs associated with compliance and freed up significant amounts of staff time.
By allowing customers to enter their own card details, we have taken our contact centre staff, computers and network out of PCI scope and saved £20,000 each year on network scanning costs.
Prior to introduction, each payment through our call centre was taking up around two to three minutes of staff time, so with the service taking around 1,000 card payments a month, the saving in staff time is significant. Plus taking the payment process away from staff, leaves them free to move on to the next call, which allows us to handle more calls overall.”
Karen Sharkey - Systems and Control Manager - London Borough of Sutton
Save time and free up internal teams
Handing off phone payments via an automated IVR solution or using pay by link can help increase operational efficiencies, reducing call lengths and freeing up phone agents to handle multiple calls.
Maximum flexibility for you and your customers
Our over the phone payment solutions offer high flexibility, catering for both both inbound calls from customers making payments and outbound calls made by staff to settle outstanding payments.
Ready to start getting paid?
Give your organisation the stability and freedom it needs to drive higher levels of growth by seamlessly automating your payment processes. Get in touch today to see how we can help your business.
Delivering PCI DSS compliance
“Initially, we knew very little about PCI, other than it was assumed that it was automatically adhered to by IT. Additionally, our merchant bank began its own phased programme of mandating compliance, which complemented the information triggered by the user group meetings.”
“Having become aware of what PCI was and the implications for non-compliance, it was quickly realised that not meeting PCI requirements was a substantial financial risk to the Council. Furthermore, not only would a breach be extremely costly to tax-payers’ funds, it would inflict terrible damage on the Council’s reputation. Our customers expect us to protect their data. Losing that confidence and trust was unthinkable.”
Patrick Woodhead, East Riding of Yorkshire Council (ERYC), Senior Technical OfficerReal-time reporting
Your customer’s payment details are passed in real time to Access PaySuite’s system, giving you the ability to query and report on your transactions at any time. Our simple-to-use tools give you an accurate and instant view of your business’ performance.
Generate repeat orders
Our self-service telephone payment option uses touch-tone technology, which reduces call times, frees up staff and creates a 24/7 ‘virtual’ customer services advisor. This delivers an overall improvement to the customer experience and increases the likelihood of repeat payments.
All Major Credit and Debit Cards Supported
Making a difference to you and your customers
No matter the size of your organisation, our wide range of automated, semi-automated and staff-assisted phone-based payment solutions has something to suit everyone.
Complete the form to find out more about our over the phone payment solutions
Every payment made easy
As the experts, we’re on hand to help you manage your payments across our range of hassle-free solutions.
Online Card Payments
Get paid online from any device and simplify transactions, giving your customers a simple, seamless online card payment experience.
Online Card Payments
Direct Debit
Keep track of recurring payments, simplify subscription models, and eliminate the risk of failed collections, using our industry-leading direct debit platform for insurance companies.
Direct Debit Payments
Embedded Payments
Connect with your existing internal systems & software using our API integrations, for seamless financial experiences and insights at a glance.
Embedded Payments
On-Demand Pay
Engage your workforce and reduce staff turnover by giving employees instant access to their pay with Access EarlyPay.
On-Demand Payments
Direct Credit
Take full control and make your outgoing payment transfers accurately and efficiently, with one of the most secure and trusted payment methods.
Direct Credit Payments
What is DTMF masking and how can it support remote staff in maintaining compliance?
If you take payments over the phone and also continue to have some staff working from home, then read on. When did you last check that you have a suitable solution in place to ensure PCI compliance?
Read now
How Access PaySuite supported Oxfordshire County Council's digital payment transformation
Oxfordshire County Council were looking to partner with a payments provider to enable citizens to make payments through various channels and revolutionising the way council services are accessed and utilised.
Read the fully story
Enhancing cybersecurity and PCI compliance at Renfrewshire Council
Renfrewshire Council was looking for a technology solution to facilitate seamless online services and maximise the potential for accepting card payments, all while simplifying payment processes for staff and citizens and maintaining the highest standards of PCI compliance.
Read the full story