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Payment solutions for local authorities

Real-time income visibility that helps councils plan ahead, reduce risk, and fund services with confidence. Delivering public services depends on income you can rely on, and when payments are hard to track or slow to reconcile, visibility is lost and planning becomes reactive. Access PaySuite brings together collection and insight to give councils a clear, real-time view of income. So you can reduce uncertainty, act earlier, and make better decisions with confidence.

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Trusted by 200+ local authorities across the UK

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When income is hard to track, everything else gets harder

Payments arrive across multiple channels and departments. Reconciliation takes days. Reporting lags behind the decisions that depend on it.

Access PaySuite is a local authorities payment solution that connects payment collection, automated reconciliation, and real-time income reporting in one platform. Councils move from chasing the numbers to planning ahead of them, and local government payment processing stops being the bottleneck it has always been. 

What changes when income works properly

Real-time reporting and income visibility

See every payment, across every service, as it happens. Finance teams stop waiting for end-of-day reports and start making decisions with current data. 

Better forecasting and financial planning

When income data is accurate and up to date, budget planning becomes more reliable. Councils can identify shortfalls earlier and act before they affect service delivery. 

Less time spent chasing arrears 

Automated reconciliation and exception handling reduce the manual workload on income teams. The hours previously spent on payment queries and mismatched transactions go back to the team. 

A proven track record across 200+ local authorities 

Access PaySuite has supported more than 200 local authorities across the UK, from district councils to new unitaries. The experience of getting income management right, at scale and under pressure, is built into how we work. 

Trusted by organisations across the UK

Excellent Trustpilot Rating 4.5 Star Based on 367 reviews Showing our favourite reviews
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Chloe Payne was absolutely fantastic

Chloe Payne was absolutely fantastic, super helpful, knowledgeable and delivered a perfect outcome. 100% Fantastic experience Further APS' UK Custom…

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Excellent service

Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent.…

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Bianca was really helpful

Bianca was really helpful

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Excellent Customer Service

We were in a bit of a pickle, to finding ourselves off the ball from a company governance perspective. Nothing was too much trouble and Bianca reall…

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Bianca has gone up and above what is…

Bianca has gone up and above what is expected from customer services. Over the last few days she has given training and resolved issues to take me to…

Payments that power progress. 

Take control of your Income Management. 

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Payment solutions for local authorities: what to look for

Local authority income management has specific requirements. The table below sets out what matters, and how Access PaySuite addresses each one.

What matters to councils 

Access PaySuite 

How fast do I see income across all services? 

Live reporting across all payment channels and departments in real time, not end of day 

How many fewer FTE does reconciliation take? 

Smart Exceptions resolves payment exceptions at import. What took hours is handled automatically 

How much more do I collect? 

AI-driven exception handling and early arrears outreach recover income before it escalates [BCP stat: 3 FTE → 4 hours — pending Doug James sign-off] 

Compliant with PCI DSS and public sector security requirements 

PCI DSS compliant, ISO/IEC 27002 security controls, SO/IEC 42001 AI certification 

Omnichannel payments for councils (Card, Direct Debit, Open Banking, digital wallets) 

All payment methods supported in one platform 

Integration with existing finance and line-of-business systems 

Connects with your existing systems, no rip-and-replace required 

Implementation that does not consume IT resource 

19-week average implementation, full data migration and training support, 3x faster than traditional providers 

A provider with public sector experience 

200+ local authorities supported across the UK 

 

Income Management Evo: what the platform does for your team

Access PaySuite delivers comprehensive income management with enterprise-grade security, fraud protection, and identity verification. Proven by Shropshire Council's £320,000 annual savings. Now Evo AI transforms how teams analyse and manage income - freeing them to focus on serving communities.

PCI Compliant status across all our payment channels

Designed for the real-world needs of local councils

Unitaries payment solutions

We've partnered with councils through their unitary transitions, so we understand how to deliver payment systems that unite processes, strengthen new identities and cut operational costs.

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Green waste payments

Unlike general waste collection, this service is usually exclusive to paying residents, but tracking those payments can be a hassle. Access Paysuite makes it easy.

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Hear what our customers say about our payment solutions for councils 

We genuinely worked in partnership with Access PaySuite. They understood the complexity, the time pressure, and the need to get it right. When things got challenging, they showed up. The onsite support made a real difference in pushing things forward.

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James Wyatt - IMS Project & Change Manager Somerset Council

Every payment made easy

As the experts, we’re on hand to help you manage your local authority payments across our range of flexible solutions. 

Income Management

Phone Payments

Face to Face Payments

Direct Debit

Flexible payment solutions for local authorities

Our payment solutions for local authorities and councils are specifically designed to meet the complex requirements of the public sector:  

  • collecting council tax via direct debit 
  • taking one-off payments for parking fines
  • processing house rent and service fees. 

Acess PaySuite’s government payment solution integrates seamlessly with your existing systems and supports all payment types. Whether citizens pay by card, Open Banking, cash, cheques or digital channels, every transaction is processed securely and efficiently. 

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FAQs 

How can councils streamline citizen payment processing and reconciliation?

The most effective way to streamline payment processing and reconciliation is to bring all payment channels into a single platform. When income from different services and payment methods flows into one system, reconciliation can be automated rather than handled manually. Access PaySuite's Smart Exceptions capability resolves payment exceptions at import using AI that learns from historical corrections, reducing the time income teams spend on manual matching from hours to minutes.

Which payment software providers offer compliant payment solutions for UK local authorities?

Access PaySuite is a specialist provider of payment solutions for UK local authorities, with more than 200 councils supported across the country. The platform is PCI DSS compliant, holds ISO/IEC 27002 security controls, and carries ISO/IEC 42001 AI certification, the first of its kind in the public sector. Access PaySuite is also FCA regulated and a G-Cloud approved supplier, meeting the procurement and compliance requirements of the public sector. 

How does Access PaySuite support PCI compliance for local authorities?

Access PaySuite is fully PCI DSS compliant and designed to meet the security requirements of the public sector. The platform uses advanced encryption and tokenisation to protect citizen payment data, and all transactions are processed in line with the latest card security standards. This reduces the compliance burden on council IT and finance teams and supports the organisation's obligations under PCI DSS without requiring a separate compliance programme. 

What is income management software for local authorities?

Income management software for local authorities is a platform that centralises the collection, reconciliation, and reporting of all income streams across a council. It replaces fragmented, manual processes with automated workflows; matching payments to accounts, resolving exceptions, and producing real-time reports for finance teams and leadership. Access PaySuite's Income Management Evo is designed specifically for the public sector, with AI-powered reconciliation and analytics built in from day one. 

What makes Access PaySuite different from other local authority payment platforms?

Access PaySuite combines payment collection, automated reconciliation, and real-time income reporting in a single platform built specifically for the public sector. The platform supports all payment methods citizens use (Card, Direct Debit, Open Banking, Apple Pay, Google Pay) and integrates with existing finance and business systems. Income Management Evo adds AI-powered exception handling and analytics, giving finance teams forward sight of income rather than retrospective reports. With 200+ local authorities already using the platform, the implementation experience and sector knowledge are built in. 

Take control of your payments today. 

See the platform in action. 

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