For Best Insurance, customer satisfaction is paramount, so when they realised that their payment processing system wasn’t giving them ‘in-call resolutions’ they decided to look for a better way. What they needed was a seamless process that allowed their call centre and people accessing their products through the website to action payments with a minimum of fuss. As Best Insurance bought new businesses into the fold, they also needed a way of importing customers so that their Direct Debits didn’t lapse, allowing the company to retain as many customers as possible. When Director Kesh Thukaram looked at the end-to-end process, he also realised that the finance and operations team were spending hours processing and reconciling payments manually, a situation that simply couldn’t continue.
Ready to start getting paid?
Give your organisation the stability and freedom it needs to drive higher levels of growth by seamlessly automating your payment processes.