Insurance broker achieves rapid growth using a scalable system and reduces cost per transaction by 40%

To reflect their focus on customer service, Think Insurance had to offer customers complete flexibility to pay premiums annually, by card or on monthly Direct Debit, however banks only enable well-established, larger businesses to have their own Service User Number for collecting Direct Debits. In addition, as a broker, they wanted to self-fund thei r annual insurance contracts in order to keep costs down, which meant th ey needed a Direct Debit system and service provider to help impro ve their cash flow to grow rapidly, yet enable customer choice.