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Insurance broker achieves rapid growth using a scalable system and reduces cost per transaction by 40%

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"Prior to working with Access Paysuite, we had experienced issues with payment collections not being done on time, and even at all in some instances, which caused a number of issues, both financial and reputational with our customers. Eazy Collect were able to offer a solution to help ensure that not only was everything collected on time, but the process was also a lot simpler and easier. The business also had plans for growth, but the legacy processes and systems were not easily scalable which restricted our options"

James Wapples, Marketing & Operations Manager, Think Insurance

To reflect their focus on customer service, Think Insurance had to offer customers complete flexibility to pay premiums annually, by card or on monthly Direct Debit, however banks only enable well-established, larger businesses to have their own Service User Number for collecting Direct Debits. In addition, as a broker, they wanted to self-fund thei r annual insurance contracts in order to keep costs down, which meant th ey needed a Direct Debit system and service provider to help impro ve their cash flow to grow rapidly, yet enable customer choice.

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