What does the post-pandemic payments landscape look like?

The changes that we’ve seen in payments over the past five years reflect what’s been happening in our society more widely.

We’ve become more digital in our interactions with businesses and government, from purchases to applying for a driving licence to Making Tax Digital (MTD).

There is now a plethora of payment options that we didn’t have five years ago and these options will continue be enhanced over the next 12 to 24 months. These include additional uses of Faster Payments and payments initiated through open banking applications, as well as the new Request to Pay service.