Direct Debit collection services for businesses
Whether you’re a start up, SME or enterprise business, our Direct Debit collection services ensures you get paid on time, every time. Access PaySuite can take care of your recurring payments giving you complete confidence in your cash flow, reducing your operating costs and simplifying your business management, allowing you to focus on more significant decisions and business growth. Read more about our bureau or facilities managed service.
We provide Direct Debit services to leading businesses
Reduce payment failures with Direct Debit Software
Our Direct Debit collection software means chasing invoices becomes a thing of the past, and as a Direct Debit provider we retry failed payments so there's no loss or interruption to your income, ensuring your cash flow is consistent and reliable.
Direct Debit collection system with paperless, flexible payments
Whether you use our Direct Debit portal, API or manually submit Bacs files, our Direct Debit collections service means your payments are taken on the dates and at the frequency that works for you. We can help you migrate to over to AUDDIS so you can set up paperless Direct Debit, and give your customers a choice on how they want to pay, whether they make online payments, by phone or via tablet.
in transaction value
Full payment visibility with detailed reporting
Get comprehensive and in-depth data on Direct Debit collections with our comprehensive reporting suite, enabling you to reconcile payments, download reports for paids and unpaids and gain clear audit trails giving you complete visibility over transactions processed.
Connect to third party software
Contingency for peace of mind
We’re passionate about providing a first class service, but we don’t stop there. Our contingency service can be set up in the background and customised to you, so you know your payments will meet audit and regulatory guidance and will always be collected no matter what happens.
Benefits of automating your payments with Direct Debit software
✓ Cash flow
Direct Debit is one of the cheapest methods of payment and can help any cash flow challenges by providing predictable streams of income with recurring payment options.
✓ Save time
Chasing customers is no fun! Streamline your processes so you can focus on growing your business, not boring admin tasks.
Your customers will have peace of mind with the Direct Debit Guarantee and being backed by an FCA-approved business which helps them further trust their purchase knowing their money is safe.
✓ Happy customers
As you'll be providing flexible payment methods that are backed by Direct Debit Guarantee, your customers will have more ways to pay with a safety guarantee, allowing you to keep customers satisfied in the long term.
Read our Direct Debit Services customer stories
"From start to finish, Access PaySuite have understood our business and delivered what we needed from a Direct Debit collection company." Paul Williams, Chief Executive, Ripe Insurance
"Access PaySuite’s back office system is exceptional. We can log in and see live payment data; we can see where refunds are coming from; we have all the details of failed payments we need." Natalie Whitlie, Account Director, Synergy
"We’ve fully become an omnichannel digital payment provider with Access PaySuite. The speed in which we took this to market was the quickest part of it, taking less than six months. If we had tried to do it ourselves, it would’ve been a long process. Access PaySuite allows us to set up our clients with Direct Debit services within days." Mark Anderson, MultiPay Product Manager, PayPoint
Frequently Asked Questions
- What is a Direct Debit payment?
A Direct Debit is a simple and easy way of making regular and occasional payments to another business or organisation, such as utility bills, or mobile phone bills.
It works by you giving permission to a business or organisation to take money from your bank account by giving your account number and sort code.
The organisation that you’re paying will need to provide you with the amount you will be paying and when the money will be collected - before any payment is taken from your account.
Money is collected from your account automatically and if there are any changes to when it’s going to be collected or the amount, you will be notified before it happens.
Direct Debit is the most established payment in the UK for regular payments. Over 50% of bills are paid by Direct Debit and at least 9 out of 10 adults have at least one Direct Debit.
Despite the pandemic which caused Direct Debit payments in some sectors to slow, such as gym memberships, paused mortgage payments, Direct Debit volumes still rose by another 1% to a 4.5billion.
- What is a Direct Debit service provider?
A Direct Debit service provider is an organisation that is a specialist in handling online payments & money transfers. Usually called a Direct Debit bureau, they are experts in optimising your Direct Debit payments, conversions and minimising any payment failures.
Like Access PaySuite, they take care of all the manual work involved in making submissions to Bacs on your behalf. They usually have APIs that allow Direct Debit payments to be connected to software to automate business processes to free up time within your finance teams.
- How do I set up Direct Debit for my business?
For any business looking to offer Direct Debit payments to customers, you have to have access to the Direct Debit Scheme which is owned and operated by Pay.UK.
There are two ways to get set up on the Direct Debit Scheme, either doing it yourself or via a third-party Direct Debit bureau.
- Managing Direct Debits in-house:
This is usually for larger organisations who want to manage it themselves entirely, i.e. direct access, also known as becoming a direct submitter.
The first step would be to obtain a Service User Number (SUN) from your bank. This involves completing a series of forms which then the bank evaluates if your business is eligible for the Direct Debit scheme.
It can take several weeks for your bank to approve you as a direct submitter. You then need to develop or purchase the software to make the Direct Debit payments; as well as have the in-house knowledge to provide the right information to Bacs so payments are made accurately and on time.
- Direct Debit outsourcing
A Direct Debit bureau looks after the submissions of your Direct Debit payments to Bacs. Some bureaus, like Access PaySuite, provide you with a webpage that lets you set up Direct Debits online or over the phone, as well as via paper.
However in the main bureaus are there to remove the manual processes, as all payments are automatically collected and submitted to Bacs without you needing to be involved.
There are two options for managing your Direct Debits via a bureau:
- Your own assigned SUN: This means that your name will show up on your customer bank statements, reducing any unnecessary cancellations.
- Making use of the bureau’s SUN: Direct Debit payments can be set quickly, however, your customers will see the bureau’s name on their statements, rather than yours.
- How do Direct Debit collections work?
To start collecting Direct Debit payments, your customer provides you with a Direct Debit Mandate or Direct Debit Instruction (DDI). This authorizes you to collect payments from them at any time.
For example, if your customers are agreeing to regular and fixed amount, such as a membership payment, there will be a specific payment that is taken at the same time.
To start taking Direct Debit payments, you just need to notify them via “Advance Notice” to let them know a payment is leaving their account. This is usually done in writing or by email and needs to be approved by your sponsoring bank.
The beauty of Direct Debit for fixed payments, there’s no need to keep notifying customers – an initial notification is enough before payment is collected.
However, for variable amounts, advance notice is needed before any change and must include the payment date and amount.
- How is money transferred via Direct Debit payments?
Any payments are transmitted via Bacs. Essentially, your bank transfers any funds directly to your account, at the same time that your customer’s bank pays out to your bank.
It will take a few days to check whether a payment has been successful or not. Most payments are successful using Direct Debits, however, any failed payments will be registered by Bacs who then notify the bureau with the reasons why. Read our Unpaid reason codes.
One of the benefits of Direct Debits is that customers can request a refund for any Direct Debit that has been taken from their account at any time. This is called an Indemnity Claim.
Bacs notify businesses of any refund requests, the customer is refunded and then the amount is reclaimed from the business 14 days later.
- What is the difference between a bureau service and a facilities managed service?
A bureau service is for organisations who have or are planning to get their own Service User Number. Facilities managed services are typically for smaller businesses looking to get set up straight away and use a third-party’s SUN to set up Direct Debit payment.
Learn more about Direct Debit Software
What is a Direct Debit?
A simple and easy way of making regular and occasional payments.
Direct debits for small businesses
Learn how SMEs use Direct Debits and how to set up a Direct Debit for your customers.
11 ways to increase your memberships
The best membership organisations are the ones that find creative ways to increase and retain their membership.
How to use Direct Debits to pivot your business model
One of the biggest issues for many business owners is the unpredictability of their income stream. Our guide outlines the benefits of a subscription model and how you can set it up for your business
Ready to start getting paid?
Give your organisation the stability and freedom it needs to drive higher levels of growth by seamlessly automating your payment processes.