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Failed payments are costing your business more than you think.

Revenue leaks through failed transactions, abandoned journeys and payment friction. Discover where it’s happening, and how AI can stop it.

*Our research shows that most UK SMEs are losing revenue through:

  • Failed payments that are never recovered
  • Abandoned onboarding, renewal and checkout journeys
  • Subscriber and client churn triggered by payment friction

The failed payment problem, in numbers

%

of transactions fail on average

%

of failed payments are never recovered

£

average annual loss per UK SME

The AI advantage: Closing the hidden revenue gap

Payment failures drain time as well as money

  • Over 70% of UK SMEs spend 5-20 hours per week managing payment failures
  • Fewer than 40% have full visibility into total revenue impact
  • Teams are stuck reconciling declines, chasing expired cards, and handling customer fallout instead of focusing on business growth

AI turns payment data into revenue intelligence

Access PaySuite’s AI-powered payment intelligence does what legacy reporting tools cannot:

  • Identifies accounts at risk before revenue is lost
  • Surfaces patterns behind declines and churn
  • Optimises retry logic and routing strategies 
  • Delivers real-time, natural-language insights across cards, wallets, direct debits and more
  • No more manual spreadsheet exports. Just actionable intelligence.

AI adoption is accelerating

Businesses are rethinking how they manage payment failures and revenue leakage.

  • 95% of UK SMEs are evaluating, planning or interested in tools to reduce payment-related losses
  • Firms no longer see this as a back-office issue, it directly affects cash flow and retention
  • Payment performance is moving up the agenda for finance and revenue leaders

As recurring revenue models grow, small percentages of failure quickly add up. What used to be written off as “admin” is now recognised as lost income.

The hidden revenue gap: experts tackle the AI opportunity

01 04

Introducing the Hidden Revenue Gap series

Half of SMEs are losing up to £100K to failed payments. Could AI be the answer?

02 04

Where can AI make the biggest difference to payments and cashflow?

Tony Craddock, The Payments Association

03 04

Where can AI add most value to uncover revenue loss?

Chris Jones, PSC Consulting

04 04

Where are the opportunities for AI to improve how businesses manage payments?

David Birch – Digital & Financial Services Commentator

Learn how to use AI to recover failed payments

How UK SMEs use AI to close hidden revenue gaps

Payment failures quietly drain revenue across your business. See where it’s hiding and how to recover it.

Learn more
How AI is changing the way businesses handle recurring payments

Why finance teams waste time chasing failed payments

Failed payments are eating up your team’s time. Fix the process and free up your finance function.

Learn more

Is AI a real solution for SMEs?

AI promises better cashflow and efficiency. But does it actually improve payments performance?

Learn more

*Research conducted by OnePoll on behalf of Access PaySuite in 2026, based on 250 UK SME decision makers.

Ready to stop losing revenue you can't see?
See how AI-powered payments work.

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