This is where the next generation of income management comes in - powered by AI and designed with public service at its core.
Access Evo isn't just a product, it’s a platform built to address systemic pressures, simplify day-to-day operations, and prepare authorities for long-term transformation.
AI that cuts through the clutter
Fragmented systems. Siloed data. Reporting delays. These challenges don’t just slow teams down, they obscure insight, undermine service delivery, and frustrate citizens.
Access Evo addresses these pain points head-on. Combining income management, Direct Debit, analytics, and AI-powered Copilot in a single platform, Evo gives Local Authorities:
- Unified access across payment systems with secure single sign-on and multi-factor authentication.
- A single view of the citizen, enabling faster, more accurate responses to queries.
- AI-enabled reporting that delivers instant answers—without relying on technical support.
By replacing manual workarounds with intelligent automation, Access Evo helps public sector teams move with clarity and purpos, not chaos.
From admin overload to insight-driven action
Whether it’s reconciling misallocated payments, processing refunds, or preparing reports for leadership, too much public sector time is still spent battling outdated systems.
With Access Evo, those processes are streamlined:
- Copilot AI answers natural language questions like “Show me all outstanding income for this department” or “What’s the forecasted propensity to pay this quarter?”
- EvoFeed automates refund workflows—triggering real-time notifications and approvals within the platform.
- Self-service dashboards reduce dependency on specialist teams and give every department autonomy over their data.
Built for change: Supporting Unitary reorganisation
Access Evo is more than a system upgrade—it’s a strategic enabler for Local Authorities undergoing transformation.
As councils face unitary restructure or adapt to regional devolution, Access Evo provides short- and long-term value:
- In the first 12 months:
Unified access, automated reconciliation, and instant, AI-assisted reporting.
- Beyond 12 months:
A strategic insight hub, reducing IT dependency, improving leadership visibility, and supporting sustainable transformation.
By breaking down silos and eliminating repetitive admin, Access Evo Income Management gives time back to teams—time that can be reinvested into improving outcomes and serving communities better.
Secure, smart, and ready to scale
Security, clarity, and control are built into Access Evo’s architecture. Role-based permissions and access settings ensure that sensitive data is only seen by those who need it. Leadership teams can securely self-serve reports, while support staff retrieve payment histories or refund statuses in seconds—no more inbox chasing or system-hopping.
And because Access Evo is designed for the real-world complexity of Local Authorities, it scales to support:
- Cross-department collaboration
- Unitary integration
- Operational agility during change and consolidation
From red tape to real-time response
When you strip back the admin, unblock the data, and clear the clutter of disconnected systems, something powerful happens: Local Authorities gain the ability to act instantly, intelligently, and securely.
With Access Evo, every departmen, from frontline support to senior leadership, can serve citizens faster, make smarter decisions, and move from complexity to clarity.
Because modern public service isn’t about doing more with less. It’s about doing more, with insight.