For school photographers, the busy season brings thousands of parent payments in short bursts. Every percentage point in card fees and every extra day in settlement can make or break cashflow. JS Photography switched to Access PaySuite and turned payments from a cost centre into a competitive advantage, cutting processing fees by 35–40% and moving to next day settlement that helps their team reconcile faster and focus on service, not admin.
Key Results:
- 35–40% reduction in transaction processing costs
- Faster settlement with next‑working‑day payouts
- Fewer customer queries on failed or incomplete payments
- Smoother peak‑season operations
- Significant time saved for staff and finance teams
We can't function without digital payments. It's the only way we take payments through the website or over the phone.
The challenge
JS Photography previously used another well‑known payment provider, but rising costs and service frustrations created pressure to look elsewhere.
Key issues included:
- Escalating fees on high transaction volumes
- Poor customer service and difficulty speaking to a human when needed
- Operational barriers when merging business entities
- Longer settlement times of three working days or more
With thousands of seasonal transactions, these problems were becoming costly and time‑consuming.
We were spending a significant amount each year on processing fees and getting very little support back.
The solution
JS Photography switched to Access PaySuite, attracted by the ability to support Apple Pay, Google Pay and card payments, plus the reassurance of a robust underlying payment infrastructure. The company worked with its developers to integrate PaySuite into its existing workflow.
Knowing Access, and the fact it’s backed by a major payment service provider, gave us confidence from the start.
The results
- Up to 40% reduction in payment processing costs: The biggest win was a dramatic drop in transaction fees. JS Photography now saves an estimated 35–40% in payment processing costs each year, a significant benefit for a high‑volume business. “That’s the headline, it’s reduced our cost of processing payments. In a world where every percentage matters, that’s huge.”
- Faster cash flow with next‑day settlement: Instead of waiting three to five working days for funds, JS Photography now receives payments the next working day, helping the finance team manage cash flow and monthly accounts more smoothly. “It makes cross‑checking and bookkeeping cleaner. We’re not having to wind back as much money from the previous month.”
- Fewer customer queries: While customers don’t see much difference on‑screen, payments still run seamlessly within an embedded checkout. Internal staff saw a clear reduction in customer service calls. “During our busiest season, we went about our day uninterrupted. We had fewer calls asking about payments or needing manual processing.”
- Simple for staff to use: The team found the PaySuite interface intuitive and required no additional training. Features such as filtering by successful payments and viewing daily totals helped staff quickly get the information they need. “It's very self‑explanatory. My staff have had no trouble finding what they need.”
Switching to Access PaySuite has reduced our cost on processing payments… in a world where the percentage of every transaction taken away from you is important, that’s the big selling point.
The bottom line
Switching to Access PaySuite has helped JS Photography:
- Save significantly on payment fees
- Operate more efficiently through their busiest periods
- Reduce customer contact around payment issues
- Improve cash flow
- Prepare for a more automated future
JS Photography now has a modern, reliable, cost‑efficient payment platform aligned with the needs of a high‑volume digital business.
Ready to cut payment processing fees?
Book a demo of Access PaySuite’s Online Payments solutions
FAQs
How did JS Photography reduce its payment processing costs by up to 40%?
JS Photography achieved a 35–40% reduction in payment processing costs by switching from their previous provider to Access PaySuite, which offered more competitive fees and a more efficient payment infrastructure.
What challenges was JS Photography facing with its previous payment provider?
The business struggled with escalating transaction fees, slow three‑day settlement times, poor customer service, and operational difficulties when merging business entities, all of which made payment management costly and time‑consuming.
How did Access PaySuite improve JS Photography’s cash flow?
Access PaySuite enabled next‑working‑day settlement, instead of the 3–5 day delay they experienced previously. This helped the finance team reconcile payments faster and maintain cleaner monthly accounts.
What operational improvements did JS Photography see during peak season?
With Access PaySuite’s embedded checkout and more reliable processing, the team experienced fewer customer service calls, fewer failed or incomplete payments, and smoother high‑volume operations during busy periods.
Why was Access PaySuite a better fit for JS Photography’s business model?
The platform supports Apple Pay, Google Pay, and card payments, integrates smoothly with their existing workflows, and provides a simple, intuitive interface that staff can use without training, all essential for a high‑volume digital payments business.