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Empowering high-quality healthcare through secure payment solutions

Housing Public sector
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As the largest NHS trust in England, we are committed to providing high-quality healthcare services, and Access PaySuite (formerly Pay360) has played a significant role in supporting our payment processes and security measures over the last 20 years. 

Before implementing Access PaySuite, we encountered challenges in collecting payments from patients online while ensuring the security and compliance of telephone payments. These challenges not only posed a risk to our revenue but also compromised the security of our payment transactions. 

Since integrating Access PaySuite into our systems, we have experienced increased security and revenue. The solutions have addressed our previous challenges by providing a secure platform for online and telephone payments, ultimately leading to improved efficiency and enhanced patient satisfaction. 

The seamless integration of multiple chip and PIN machines across the hospital, along with the comprehensive central reporting system it provides has also benefited us, significantly improving the efficiency and precision of transaction tracking. As a result, the hospital now has enhanced financial management and reporting capabilities. 

Looking ahead, we aim to continue to increase revenue, improve efficiencies, and streamline the payment process for our patients. Access PaySuite has positioned itself as a one-stop shop for all our payments needs, and we anticipate it will continue to support our plans for growth and enhanced customer experience in the future. 

The ongoing support provided by the Access PaySuite team has been exceptional, and their commitment to our success has been evident through our positive working relationship. They have proven to be a valuable asset to our organisation and we look forward to continuing our partnership with Access PaySuite and leveraging its innovative solutions to further enhance our operations. 

Joanna Garside, Chief Cashier at Manchester University NHS Foundation Trust

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