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Income Management

AI-enhanced income management solution for public sector organisations 

Access PaySuite’s Income Management Evo is the UK's first AI-enabled solution designed to simplify payment processing across councils, NHS Trusts, and housing associations.  

Income Management Evo transforms payment processing, reconciliation, exception handling and refunds wherever your citizens and service users are – online, in-person, over the phone. 

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Our income management solution trusted by public sector organisations, delivering tangible impact and operational excellence

Trustpilot

From complexity to clarity - powered by AI

Smart exception clearing

AI CoPilot suggests accurate matches and clears hundreds of exceptions in minutes, reducing manual rework and bottlenecks.

Natural language queries

Ask anything about your income data in plain English. No SQL or technical knowledge needed for instant, accurate answers. 

Instant remote approvals

Email-based approvals with full audit trail. Secure by design, enabling fast, flexible decision-making without login barriers. 

Customizable real-time dashboards

Create dashboards conversationally. Surface hidden insights across teams with customisable reporting that requires no technical expertise. 

Trusted by businesses across the UK

Excellent Trustpilot Rating 4.5 Star Based on 319 reviews Showing our favourite reviews
Trustpilot Rating 5 Star

Excellent customer service

Excellent customer service, with staff going the extra mile - very patient and take time to understand the problem and resolution. Although all the…

Trustpilot Rating 5 Star

Access Early Pay - Problem we could not solve

We had an unusual situation where a new staff member could not activate their Early Pay despite many new invites. Zoltan Dukai was very helpful and …

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Amazing Customer Experience Received

I would like to share the experience that i had working with Bianca Moodliar. Myself & my team are new to DDCMS and wanted help on a few things. Bian…

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GREAT

I recently dealt with Lorand Szazi and Sophie Holland. There were some issues that were our errors and we received amazing support from these two. A…

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Easy to deal with and very helpful/good

I dealt with Connor White. He was very helpful for a process I knew little about. Also he used common sense in the whole process and was very easy a…

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AI income collection that transforms payment management

Income Management Evo is the UK's first AI-enabled income management system designed to simplify income processing across councils, NHS Trusts, and housing associations. Transform how finance teams interact with data using natural language queries, intelligent exception handling, and automated income management capabilities. 

The reality of Public Sector Income Management today

Daily challenges

AI-powered solutions that work 

❌ Drowning in manual exceptions

Teams spend half their day investigating and fixing 200+ payment mismatches manually 

✅ Smart exception clearing

 AI suggests accurate matches and processes 89 exceptions in seconds, not hours 

❌ Waiting for reports 

Finance teams send out huge transaction lists every night that managers must combine themselves using spreadsheets 

✅ Self-service reporting

 Ask questions in plain English and get instant answers without waiting for spreadsheets or IT support 

❌ No real-time visibility

 Payments disappear into systems with no immediate way to track or verify what's been processed 

✅ Instant payment tracking

 See every transaction in real-time with immediate visibility across all income streams 

❌ Approval bottlenecks

 Simple refund decisions take days because managers need to be physically present to access systems 

✅ Mobile approvals

Approve refunds via email from anywhere, reducing approval times from 3 days to same day 

❌ Technical dependency

Every custom report or dashboard requires IT involvement, creating delays and resource strain 

✅ No-code insights

Create dashboards and reports conversationally without any technical knowledge or IT tickets 

Complete payment management system features

Experience AI-powered income management in action

01 05

Ask natural questions

Query your payment data using everyday language - no technical training required. 

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Get instant insights 

Access real-time answers about transactions, patterns, and exceptions across your organisation. 

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Smart recommendations 

Receive AI-powered suggestions for exception handling and process improvements. 

04 05

Create reports instantly 

Generate custom dashboards and reports without waiting for IT support or technical expertise - just ask and receive. 

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Monitor and optimise 

Track performance improvements and identify new opportunities for efficiency gains. 

Income management software that works with your systems

Our income management system is designed to integrate smoothly with existing public sector platforms. Our implementation includes full data migration support, staff training, and ongoing technical assistance to maximise your investment. 

  • ISO-certified AI with world-first governance standards 
  • Complete integration with finance and service systems 
  • Self-service configuration requiring no technical expertise 
  • Dedicated support during go-live period 

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exceptions cleared daily

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hours saved annually per authority

user excitement rating

FTE days saved per organisation

Customer success story: What our clients have to say

"CoPilot gives our management team the autonomy to ask and answer questions themselves, freeing up time, while Insights and Dashboards give them the ability to visualise the data allowing them to make better informed decisions."

Income Manager Public Sector

"It feels like someone is processing exceptions for you."

Income Manager Public Sector

"Access PaySuite's real-time payment processing was a key factor in our decision. Payments now appear in accounts within minutes, not days, greatly improving our cash flow and customer satisfaction." 

Major Housing Association

Want to know more about our income management software?

Income management software FAQs

How quickly can we see results with Access Income Management Evo?

Most councils see immediate efficiency gains within the first week of deployment. Our Early Adopter Program participants reported clearing 89 exceptions in seconds that previously took hours, with measurable time savings from day one. 

What security standards does the AI comply with?

Access Evo holds the world's first ISO/IEC 42001 AI management system certification, along with PCI DSS compliance and ISO/IEC 27002 security controls. Our responsible AI governance framework ensures ethical operation with full transparency and audit trails.

Do our staff need technical training to use the AI features?

No. Our AI is designed for natural language interaction - staff can ask questions in plain English without any SQL or technical knowledge.

How does this integrate with our existing systems?

Our income management software integrates seamlessly with existing public sector systems through APIs and pre-built connectors. The system is purpose-built for councils, with secure data isolation and proven integration across 250+ local authorities.

Is this income management system suitable for local councils?

Yes, our income management for local authorities is specifically designed for council needs. We serve 250+ local authorities and have proven experience with council-specific requirements including compliance, security, and integration needs.

Transform income management and save hundreds of hours with AI automation.

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