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Payment software designed for housing associations

Access PaySuite gives housing associations the tools to collect all income streams efficiently, reduce arrears, and offer tenants flexible, accessible ways to pay. Whether you need a full payment platform or advanced income management, our solution simplifies processes and improves tenant satisfaction. 

Designed for the social housing sector, our platform helps you support tenants and meet regulatory requirements while automating key tasks, gaining real-time visibility across your portfolio, and ensuring fast, secure income collection. 

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Social housing arrears payments have increased by over 70% in 5 years. Read our report.

Trusted by 60+ housing associations to maximize payment collection and minimize arrears

Your go-to housing association payment software

Payments for every tenant

Multiple payment options including online portals, automated telephone systems, staff-mediated telephone payments, and face-to-face interactions - all branded to your organisation.

Automated reconciliation 

Our flagship income management system automatically reconciles income in your housing management and finance systems, saving significant staff time and reducing manual errors. 

Seamless integration

Our solution integrates smoothly with existing housing management systems. We provide comprehensive training and ongoing support for hassle-free implementation.

Get paid faster

Get paid faster with funds in 3 days for card payments or immediately with Open Banking. Real-time transaction reporting means you see payments within minutes.

Master income management for housing associations

Our integrated platform gives you complete visibility and control across all income streams. Monitor payments in real time, identify issues early, and automate collection processes for proactive debt management. 

  • Electronic Direct Debit signup reduces administrative burden 

  • Immediate transaction visibility across all payment types 

  • Automated reconciliation  

  • PCI DSS Level 1 and ISO 27001 certified security 

Find out more about income management

Access PaySuite is a proud supplier of Procurement for Housing

As a trusted PfH Electronic Payment Services framework supplier, we meet strict standards for security, innovation and value, giving you confidence in our independently vetted solution.

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All your payment solutions in one place

View all of our products here.

Income Management

Face to Face Payments

Phone Payments

Online Payments

Join housing associations already saving thousands 

£200,000 reduction in rental arrears in just one year - that's what Karbon Homes achieved with Access PaySuite. Managing 34,000 properties across Northeast England and Yorkshire, they transformed their complex payment processes while boosting tenant satisfaction and operational efficiency. 

Read full case study

Transform Housing Payments: Faster funds, minimal admin

Managing payments in social housing shouldn’t be slow, manual, or complicated. With Access PaySuite, you can move beyond outdated systems and deliver a seamless experience for both your team and your tenants. 

Feature 

Access PaySuite 

Traditional providers 

Faster payments 

Immediate with Open Banking; 3 days for card payments 

8+ days to receive funds 

Real-time reporting 

Know about payments within minutes 

Next-day reporting  

Simpler for tenants 

Use familiar 5–8 digit tenancy references 

Complex 16–19 digit codes for online and telephone payments 

Automated reconciliation 

Automation saves significant staff time 

Manual processes with limited automation 

Electronic DD signup 

Tenants set up Direct Debits themselves 

Manual staff setup required 

No amendment charges 

No charges for Direct Debit changes 

Charges for every amendment 

Flexible arrears management 

Fully bespoke payment schedules 

Basic, inflexible alternatives 

Digital payment cards 

Instantly created and replaced digital cards 

Physical cards are costly, slow to replace, and go to landfill 

Smart mobile payments 

In-person referenced and miscellaneous payments via mobile device 

No comparable mobile solution 

Secure telephone payments 

4 secure methods, including Open Banking, that keep staff away from card data 

Limited options, often involve handling sensitive card information 

Improve your housing operations

with secure, automated payments.

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FAQs

What is Access PaySuite’s housing payment solution?

Access PaySuite provides an end-to-end payment platform tailored for housing associations and local authorities. It supports Direct Debit, open banking, online, phone, and in-person payments, offering full visibility and control over tenant transactions.

How does Access PaySuite help reduce rent arrears?

Access PaySuite uses predictive analytics and workflows to identify at-risk tenants, automate engagement, and create custom payment plans, significantly reducing arrears across housing portfolios.

How do tenants pay with Access PaySuite?

Our payment software enables tenants to pay through various methods including Direct Debit, online portals, mobile apps, automated telephone systems, and staff-mediated telephone payments. Tenants use their familiar tenancy reference number through your branded payment portal, making the process simple and accessible. 

How does payment software help housing associations manage arrears?

Our comprehensive income management platform provides real-time visibility of all payments, automated reconciliation through S-Cloud, and flexible repayment scheduling. We offer tools specifically designed for arrears management, including bespoke payment plans that tenants can realistically maintain.

Is Access PaySuite suitable for UK housing associations?

Yes. Access PaySuite is built for the UK social housing sector, with full integration into existing housing management systems, compliance with sector regulations, and support for Government-backed frameworks like PfH.

What makes Access PaySuite different from other housing payment providers?
Unlike generic payment processors, Access PaySuite offers:
  • Deep integration with housing platforms
  • Flexible, inclusive payment options
  • Real-time reporting and arrears insights
  • Proven results in reducing arrears and boosting compliance