Payment solutions for local authorities: Choice and flexibility for your citizens
Our payment solutions for local authorities are specifically designed to meet the unique requirements of your sector, enabling councils and local authorities to effortlessly implement a reliable payment processing system.
Each council has unique requirements when it comes to payment processing, which is why we have ensured our payment solutions are customisable, so that you can tailor the system to your specific needs.
Whether it's integrating with existing systems or supporting multiple payment channels, our software can be tailored to meet the demands of your council, ensuring a seamless and efficient payment experience.
A best-in-class payment experience for unitary staff and local residents
- Reduce your costs – Access PaySuite offers highly competitive rates and complete transparency on costs, so you’ll never need to manage extra charges or unbudgeted costs.
- Streamline payment processes – Consolidating systems and payment channels into a single system is the key to achieving efficient workflows and real-time data synchronisation across all departments in your unitary.
- Bolster security and compliance – Unitaries handle much larger volumes of sensitive data than standard LAs. Having a secure, modernised system is crucial to meet evolving PCI DSS regulations and other compliance obligations.
How Somerset Council unified five legacy systems in just four months
When Somerset Council became a new unitary authority, it faced the challenge of consolidating multiple payment systems, suppliers and contracts—on a fixed deadline. With Access PaySuite, they transitioned to a single, streamlined platform that integrates with Microsoft Dynamics 365, automates reconciliation, and delivers a better experience for staff and residents alike.
Making your transition simple and stress-free
Worried about how switching payment systems may affect your day-to-day operations? You can rest assured we’ve been through the same journey with many unitaries before. Our project delivery team will walk you through each stage of the switching process to ensure an easy transition and minimal downtime.
What sets this team apart is their track record of success. Already providing payment solutions to three former district councils, they had received rave reviews from these existing users. With such positive feedback, Northumberland County Council knew they were making the right choice.
Online payments
Providing tenants with the option to make online payments through your website or a dedicated online portal allows them to pay rent sooner, schedule automatic payments each month, and eliminate delays associated with traditional payment methods.
Direct Debit payments
Our Direct Debit solution provides numerous benefits for housing associations and tenants. This method offers convenience for both parties, streamlines the rent collection process, reduces administrative burdens, and improves payment collection rates while automating rent payments.
Phone payments
Facilitate secure and compliant card payments over the phone for your tenants using our payment technology. Our call center phone payment solutions are tailored to suit businesses of any size, providing options for staff-assisted, semi-automated, and fully automated IVR systems.
Open Banking
Our Open Banking solution facilitates secure and direct transfers without the necessity of sharing sensitive bank account information. Your organisation provides a secure link, allowing customers to easily make payments, with the funds being instantly transferred to your organisation's bank account, ensuring real-time payments and improving the financial process.
Face-to-face payments
Our face-to-face payment options support tenants who favor in-person rent payments. These options enable you to accept payments in person or allow your tenants to pay bills at Post Office, PayPoint, and Payzone outlets. Our Smart Mobile offering also allows your staff to take card payments on-the-go, handling card payments by Chip & PIN or contactless (including Apple Pay and Google Pay), as well as receipting payments made by cash or cheque.
Income management
Our payments and income management software solution ensures greater income certainty for your organisation. From payment collection and reconciliation to security compliance, our cloud-based system streamlines processes, bringing efficiency to your teams.