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Explore our latest insights, guides, and research on AI in payments and digital commerce.

What is generative AI’s role in payment innovation?
While traditionally associated with content creation, generative AI in payments is proving to be a game-changer, reshaping how payment solutions are developed, decisions are automated, and customer experiences are delivered.

Personalisation in payments: How AI is enhancing customer experiences
Artificial intelligence (AI) is redefining how businesses interact with their customers. From AI-powered self-service tools to hyper-personalised payment recommendations, integrating AI in digital payments delivers faster, smarter, and more satisfying experiences.

How AI is changing the way businesses handle recurring payments
By introducing smarter, data-driven automation, AI payment systems are transforming the way businesses handle recurring payments. From reducing failed transactions to boosting customer retention and increasing operational efficiency, artificial intelligence in payments processing is helping organisations stay ahead of the curve.

Six benefits of AI in payments for problem resolution
AI's impact extends beyond convenience. Artificial Intelligence in payment processing transforms how businesses handle transaction issues, offering faster, smarter, and more reliable solutions. From reducing customer support delays to improving operational efficiency, AI in payments is delivering real-world benefits across the financial ecosystem.

AI in payments: How AI payments are transforming the industry
Artificial intelligence (AI) is reshaping the payments industry, providing businesses with tools to enhance security, improve efficiency, and deliver personalised customer experiences. By automating routine processes and using advanced analytics, AI in payments is addressing critical challenges such as fraud and operational delays, enhancing efficiency for businesses of all types.

Predicting Tenant Arrears in Real-Time with AI
In social housing, the difference between a rent payment made on time and one missed can have cascading consequences, for both the tenant and the landlord. Traditionally, providers react once arrears occur. But what if we could identify early signs of financial stress—weeks or even months before arrears escalate?

How AI is reinventing income management for Local Authorities
Local authorities are operating in a time of profound change. From devolution to unitary transitions, the pressure to deliver streamlined, data-driven services continues to rise, while budgets shrink and operational complexity grows. Yet amid these challenges lies a clear opportunity: the chance to move from fragmented, reactive processes to unified, proactive service delivery.

AI-enhanced rent collection: Protecting vulnerable tenants without sacrificing revenue
As rent arrears climb and tenant hardship deepens, housing providers face a difficult question:
How do you collect what’s owed, without pushing vulnerable tenants further into crisis?
The answer lies not in choosing between care and cashflow, but in rethinking how income management works altogether.

The complete CFO playbook for AI in payments
Discover how leading finance teams are using artificial intelligence to streamline processes, reduce costs by up to 70%, and make smarter strategic decisions in today's digital economy.
Why Finance leaders choose AI?
From fraud detection to automated reconciliation, AI is revolutionizing how CFOs drive business value.
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