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Global contact centre processes and improves streamlines UK Direct Debit

Direct Debit Images 37

In Synergy’s early days, the subscription house relied on a company that claimed to be proficient at uploading and collecting payments. But regular errors with files and coding had a dramatic effect on Synergy’s ability to collect Direct Debits successfully. So much so that they were losing up to 75% of sales.


Another challenge was the number of different system interfaces Synergy was using. Their developers had built several bespoke APIs to meet the varying requirements of their business. Although well performing and fit for purpose, they were operating independently, each with their own admin and maintenance burden.

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